HEAT Service and Support V8.0 英文光碟正式版(桌面軟體應用與市場服務的整合的軟體)





破解說明:安裝前，請先詳閱光碟\CRACK\目錄下的安裝說明。



軟體簡介:

HEATServiceandSupportV8.0英文光碟正式版(桌面軟體應用與市場服務的整合的軟體)


內容說明:

10多年來，Heat已成為世界服務與支援軟體的行業標準，是最複雜的將桌面軟體應
用與市場服務的整合的軟體，它可助您控制您的服務與支援事件。

軟體特色：
*HEATQuickStartWizard:快速、方便地應用桌面系統至業務環境
*CallLogging:提供所有需要的工具，來記錄和跟蹤電話，解決問題
　　*BusinessProcessAutomationModule:創建自動操作與增加規則。通過嚮導界
面來自動處理業務過程及監控系統。NDWSTUDIO.
*AutoTicketGenerator:通過MAPI，VIM與POP3自動生成新的呼叫，還可自動回
復呼叫
　　*HEATAnswerWizard:提供200多種定制的報告，回復關鍵的業務問題
*HEATManagerÆsConsole:圖形顯示服務與支援中心狀態
*iHEAT:使技術員可遠端管理Heat系統

Formorethan10years,HEAThasbeentheworldwidestandard
forserviceandsupportsoftware.Customersandanalystsalike
agreethatHEATisthemostcomprehensivesuiteofhelpdesk
softwareavailableonthemarkettoday.Infact,HEAThas
receivedthecovetedUsersChoiceAwardforthreeconsecutiveyears.

KeyFeatures:
-HEATQuickStartWizard?
Tailorsthesystemtoyourbusinessenvironmentquicklyandeasily.
-CallLogging
Providesallthetoolsnecessarytologandtrack100%ofyourcalls
andresolvethemmorequicklythaneverbefore.
-BusinessProcessAutomationModule?(BPAM)
Allowsyoutocreateautomationandescalationruleseasilyandintuitively.
Automatesmanybusinessprocessesandmonitorsthesystemforproblemissues
usingawizard-likeinterface.
-AutoTicketGenerator
Automaticallycreatesnewcallticketsandupdatesexistingcallticketsvia
avarietyofsources,includingMAPI(i.e.Outlook,GroupWise,etc.),VIM
(i.e.LotusNotes)andPOP3.Additionally,AutoTicketGeneratorcan
automaticallyrespondtorequestsforcallticketinformationandstatus.
-HEATAnswerWizard?
Provideseasyselectionfrommorethan200predefinedreports,whichprovide
answerstokeybusinessquestions.
-HEATManagerConsole?
Monitorskeymetricsandgraphicallyillustratesserviceandsupportcentre
statusat-a-glance.